RETURNS
RETURNS/EXCHANGE POLICY
We always check the goods for quality before dispatch. Should you not be completely satisfied with your purchase we will exchange the item, less postage and packaging, providing that you return the goods to us within 10 days of receiving your order.
For items found to be faulty, a full refund, replacement or exchange will be given. The replacement or exchange will be sent to you free of postage and packaging. We reserve the right to inspect the goods before such refund, replacement or exchange can be given and to refuse it if the goods have been damaged by misuse.
Refunds can be made only to the original purchaser.
Goods damaged in transit will be replaced and sent to you free of postage and packaging charge. However, we must be notified within 48 hours from the time you have received your goods. If we cannot provide the replacement, a full refund will be given. Evidence of the damage will be requested ahead of any replacement being issued.
Our goods are guaranteed against manufacturing faults but not misuse. Items that have been altered in any way, damaged by misuse or show signs of wear, cannot be accepted for return, credit or exchange. Incomplete returns will be returned to the sender.
The refund, exchange or replacement can only be given once we receive the goods back from you. We recommend that you send your returns insured using Recorded or Special Delivery Service. Our guarantee is in addition to your Statutory Consumer Rights.
Please email sales@
CANCELLATIONS
This paragraph applies to goods that have not been used and ordered by a private customer other than a business. Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order, apart from non stock items ordered specifically for you or personalised for you, made to measure for you or containers of liquids, CDs and DVDs which you have unsealed. Under the Regulations you may cancel your order up to seven working days after the day on which you receive the goods. You must advise us of the cancellation by letter, fax or e-mail giving your name and address, account number and order reference number; you will then receive a full refund within 30 days. We ask that the goods are returned to us within 14 days of receipt, the packaging may be opened but the goods should not be used and must be in resalable condition. All returned goods must be accompanied by a copy of the sales invoice. We do not refund your cost of returning the goods to us unless they are incorrect or faulty or as otherwise specified by the Distance Selling Regulations.